EXCHANGE POLICY

REFUNDS AND RETURNS:

Your satisfaction is our priority at Sonny & Dew. We provide a straightforward 7-day return policy. If, within 7 days of the delivery date, you are unsatisfied with your purchase, you can return it for a refund (excluding shipping or packaging charges) or opt for an exchange.

ARTISTIC LICENSE:

As our products are handcrafted, each soap bar is unique. Expect occasional differences in designs, highlighting the individual and artisanal nature of our creations.

DAMAGES AND ISSUES:

Upon receiving your order, inspect the items promptly. If you identify defects, damages, or receive an incorrect item, contact us immediately. We will assess the issue and take necessary steps to rectify the situation.

ALLERGIES:

Customers play a crucial role in ensuring they are not allergic to our products. Given the variability in skin reactions, we strongly recommend conducting a patch test on a small arm area for a few days before widespread use, particularly if you have sensitive skin.

While our facility maintains a nut-free environment, it's essential to note that our ingredients may have been processed in a facility that handles nuts. We uphold transparency about our production process, providing you with vital information to make informed choices based on your allergies. If you harbor specific concerns or questions regarding allergens, we encourage you to reach out to us before placing your order. Your safety and satisfaction are our utmost priorities.

COMPUTER ERROR:

We reserve the right to cancel orders resulting from mistakes in our system, such as pricing errors. For example, if a pricing error occurs, we may cancel the order to rectify the mistake promptly.